At FabricNX, we are committed to providing you with the highest quality fabrics. If you are not completely satisfied with your purchase, please read our return and refund policy carefully to understand your options.
1. Eligibility for Returns:
We accept returns within 7 days of the date of purchase. To be eligible for a return, your item must meet the following criteria:
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- The fabric must be in its original, uncut, and unused condition.
- The fabric must be in its original packaging.
- Proof of purchase, such as a receipt or order confirmation, is required.
2. Non-Returnable Items:
The following items are non-returnable:
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- Fabric that has been cut, altered, or washed.
- Clearance or sale items.
3. Return Process:
To initiate a return, please follow these steps:
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- Contact our customer support team at [email protected] to request a Return Authorisation number.
- Clearly mark the RA number on the outside of the package.
- Ship the item(s) back to the address provided by our customer support team.
Customers are responsible for all return shipping costs unless the return is due to an error on our part or a defective product.
4. Inspection and Refunds:
Once we receive your returned item, it will be inspected to ensure it meets our eligibility criteria. If the return is approved:
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- Refunds will be issued to the original payment method used for the purchase.
- Shipping costs (if applicable) are non-refundable.
- Please allow up to 10 business days for the refund to be processed and reflected in your account.
5. Exchanges:
We do not offer direct exchanges. If you wish to exchange an item, please follow the return process to return the original item and place a new order for the item you desire.
6. Damaged or Incorrect Items:
If you receive a damaged or incorrect item, please contact our customer support team within 7 days of receiving your order. We will provide instructions for returning the item, and we will cover the return shipping costs. You may choose to receive a replacement or a refund for the damaged or incorrect item.
7. Contact Us:
If you have any questions or need assistance with a return or refund, please contact our customer support team at sales@linenavenue or through our website. FabricNX is dedicated to ensuring your satisfaction with our fabrics. We appreciate your business and will do our best to provide a hassle-free return and refund process.